Refund policy

Simple, smooth, and stress-free

At VALEN DORÉ, every piece is crafted by hand from fine genuine leather, designed to age beautifully and stay with you for years. But if something doesn’t feel completely right, no worries — we’ve got you covered.

Our 14-Day Promise

You have 14 days from the day your order arrives to decide if it’s the one.
If not, just send it back — no questions asked, no hard feelings.

Whether it didn’t match your expectations or you simply changed your mind — you’ll get a full refund.

How to Return

Email us at valendore.99@gmail.com with your order number

and we’ll guide you through the return steps.
Send it back in its original condition and packaging.
Once we receive it, we’ll refund you in full — simple as that.

A Few Quick Notes

Returned items must be in original condition.
Refunds go back to your original payment method.
Shipping fees (if any) are non-refundable unless the return is due to an error on our end.